Q: What are your purchase policies?
A: To learn about our purchase policies, please click here: Purchase Policies.

Q: Do you have a catalog?
A: Because of the frequency with which we add new products and change our product features, it would be difficult for us to publish a catalog. Our most current products are online. You can request a free brochure by emailing info@lollyinvitations.com

Q: Do you sell any of your products through local vendors or retailers?
A: No. Our products can only be found on our website. If and when we establish a vendor program, we will post the vendor information on our website.

Q: When is peak season?
A: Peak season is typically from January to May. We do experience shorter busy periods throughout the year as well.

Q: What is the lead time or for ordering invitations?
A: You should allow at least two months lead time. During peak season, the lead time should be greater. Any orders with tight deadlines will need to be pre-approved prior to placing the order.

Q: What is the turnaround time for invitations?
A: Normal turnaround times vary from invitation to invitation and increase during peak season. Labor intensive invitations such as Journal normally have greater turnaround times (usually about 4-6 weeks) than invitations such as Springtime (usually about 3-4 weeks).

Q: What are the invitation prices?
A: The price varies according to each invitation. Please click on any of the invitation thumbnail images for a detailed view, description and pricing information.

Q: Can I get samples of your invitations?
A: You may order samples of our invitations for a nominal fee. The invitation samples are non-refundable, non-returnable, and are not credited toward the purchase of invitations. Because of the cost to make each invitation, we cannot provide free samples. Samples normally take a week to process (longer during peak season).

Q: Can I personalize/customize my invitation or magnet sample?
A: Sorry, samples cannot be customized or personalized.

Q: How many sample invitations can I order?
A: You may request up to 7 individual samples and only one 1 sample per invitation design.

Q: Can I order less than 25 invitations?
A: Sorry, invitations and magnets are only sold in groups.

Q: What happens after I place an invitation order online?
A: An email invoice will arrive to you within 2 business days of placing your order. On the email invoice, a link to the client proof page is provided. Your proofs are normally posted 7 business days after receiving the email.

Q: I placed a Save the Date magnet order. When do I get my proof?
A: You will receive an email with a link to your proof 7 business days after placing your order.

Q: I made changes to my proofs. When will the changes be posted?
A: Changes normally take 5 business days.

Q: Do the invitations require any special handling (via mail)?
A: With proper handling, when you send your invitations, they should arrive to your guests in good condition. Lolly is NOT responsible for any damages as result of mishandling and/or negligence by the Postal Service. We recommend that you request the Postal Service to hand-cancel your invitations to avoid any mishaps that may result when invitations are accidentally or intentionally machine-fed.